“Dear Mike,
Thank you.
– For delivering what you said you would deliver when you said you would deliver it.
– For coming in with a quote thousands less than your competition and yet delivering more than my previous experiences relative to audio/visual work. I have installed sounds systems in 5 homes across the country, the last 2 with you, and will never work with anyone else again.
– For your humor and your flexibility in working around the painters, contractors, alarm company, cleaners who ALL were at the house during the 90degree+ week when my air con unit failed. Of course you asked to have the house empty when you arrived. And I said sure. And nothing happened as planned. Any yet there you were with your positive attitude working around everyone and even coming back an extra day to finish the job.
– For your first quote and then your revised quote when my budget changed – which did not hinder the quality of the end result
– For educating me on where I can compromise on price and quality of the hardware, and where you said not to.
– For making time to help us with any technical glitches – even 2 years after install – and standing by your clients. (who knew batteries had to be changed to get the remote to work??)
I highly recommend you to everyone and find that your honest and authentic concern and focus to deliver the best experience for each client is what differentiates you from anyone else.
Thank you.
(And I promise to change batteries before I call you with a problem next time.)”
Mick L. - Greenwich, CT